Governance & Policies

Mindfull Aus Ltd is a registered Australian charity committed to transparency, accountability and the highest standards of governance in line with Australian Charities and Not for profits Commission, ACNC, requirements. (43612615988)

1. Privacy Policy

Mindfull Aus Ltd
ABN 43 612 615 988

Mindfull Aus Ltd is committed to protecting personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

Collection of Personal Information

We may collect personal information including:

• Name
• Email address
• Phone number
• Organisation or school details
• Event and training registration information
• Payment details
• Participant feedback and evaluation data
• Any information voluntarily provided during engagement

Where relevant, limited sensitive information may be collected for the purpose of delivering wellbeing education services. Sensitive information will only be collected with consent and where reasonably necessary.

Use of Personal Information

Personal information may be used to:

• Deliver programs and services
• Register and administer events and training
• Provide resources and communications
• Meet reporting obligations to funding bodies
• Improve service quality and impact measurement
• Respond to enquiries and feedback

Mindfull Aus does not sell, rent or trade personal information to third parties.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Information is stored securely using password protected systems and reputable third party platforms.

Access and Correction

Individuals may request access to or correction of their personal information by contacting us directly.

Contact

Email: admin@mindfullaus.org
Phone: (03) 9108 4003

2. Terms and Conditions

Terms and Conditions of Engagement

By accessing the Mindfull Aus website or participating in events, programs or services, you agree to the following terms.

Program Participation

Participation in Mindfull Aus programs is voluntary and educational in nature. Our services are preventative and wellbeing focused and do not constitute clinical treatment.

Payment and Refunds

Where events require payment, terms and refund conditions will be outlined at the time of registration. Mindfull Aus reserves the right to cancel, reschedule or amend events where required.

Intellectual Property

All materials, resources and program content remain the intellectual property of Mindfull Aus Ltd unless otherwise stated. Materials may not be reproduced, distributed or modified without written consent.

Limitation of Liability

Mindfull Aus is not liable for decisions made by individuals following participation in our services. Participants are encouraged to seek independent professional advice where required.

3. Disclaimer

Mindfull Aus provides preventative mental health education and wellbeing services.

Our services are not a substitute for medical, psychiatric or crisis intervention support.

If you or someone you know is in immediate danger, contact 000.
For crisis support, contact Lifeline on 13 11 14.

Participation in Mindfull Aus programs does not establish a therapeutic or clinical relationship.

You can also find help on our HELP tab, located on the website.

4. Child Safety and Safeguarding Policy

Mindfull Aus is committed to the safety, wellbeing and empowerment of children and young people.

We align with:

• Victorian Child Safe Standards
• Victorian Primary Schools Mental Health Menu guidelines
• Department of Education safeguarding expectations

All facilitators and staff engaged in school delivery:

• Hold current Working With Children Checks
• Hold current National Police Checks
• Comply with child safe codes of conduct
• Complete appropriate training relevant to delivery context

Mindfull Aus promotes:

• Zero tolerance for child abuse
• Culturally safe and inclusive environments
• Clear reporting pathways for concerns
• Respectful and safe engagement practices

Any concerns regarding child safety can be reported to admin@mindfullaus.org or (03) 9108 4003.

5. Complaints and Feedback Policy

Mindfull Aus is committed to continuous improvement and welcomes feedback.

Lodging a Complaint

Complaints may be submitted via:

Email: admin@mindfullaus.org
Phone: (03) 9108 4003

Process

• Complaints will be acknowledged within five business days
• Matters will be assessed confidentially
• Where appropriate, escalation to the Board may occur
• A response will be provided within a reasonable timeframe

Mindfull Aus is committed to handling complaints fairly, respectfully and in line with ACNC governance standards.

6. Data Breach Response Policy

Mindfull Aus takes data protection seriously and complies with obligations under the Privacy Act 1988 including Notifiable Data Breach requirements.

In the event of a suspected data breach, we will:

• Contain and assess the breach immediately
• Investigate the scope and cause
• Determine risk of serious harm
• Notify affected individuals where required
• Notify the Office of the Australian Information Commissioner if legally required
• Review internal systems to prevent recurrence

We are committed to transparency and accountability in protecting community trust.